Summary
“Quality issues will happen. But at the end of the day, our customers need to have confidence that we can go back and understand what went wrong”.
In this episode of the Let's Talk Risk Podcast, Andy Kamholz highlights the importance of creating and nurturing an effective quality system. As a CEO of a contract manufacturing organization, he emphasizes that quality is not just a requirement but a foundational element for business success. He also talks about the significance of hiring individuals who value quality, and the necessity of open communication about quality issues.
This is how you build a quality culture.
Listen to the full podcast or jump to a section of interest listed below.
Chapters
00:00 Introduction
03:55 Customers expect reliable quality every time
05:04 The Quality journey at Edge Precision Manufacturing
09:19 Why Quality is critical for business success
12:27 Hiring for Quality mindset
13:40 Sustaining Quality culture
14:53 Communicating Quality risks to senior leadership
21:32 Key ingredients of a Quality culture
22:39 Lessons from an entrepreneurial journey
25:25 Closing comments
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Key Takeaways
Quality is the foundation of everything we do.
Quality issues are inevitable; preparation is key.
Creating a safe environment encourages open discussions about quality.
Hiring for a quality mindset is crucial for success.
Documented systems help maintain quality standards.
An honest relationship with customers builds trust.
Quality affects many aspects of business operations.
Quality culture must be nurtured as the company grows.
Continuous improvement is essential for long-term success.
Keywords
Quality culture, competitive advantage, manufacturing, FDA compliance, hiring for quality, business leadership, customer focus, risk management, entrepreneurship, quality systems
About Andrew Kamholz
Andrew Kamholz is the Founder and CEO of Edge Precision Manufacturing, a full-service plastic component manufacturer with exacting microfeatures and precise tolerances for medical and non-medical applications. His specialties include assay and device design, experimental design, business planning, team building, intellectual property and baseball statistics. He holds a Ph.D. in Bioengineering/Microfluidics and a Bachelors in Biomedical Engineering. He is also a registered patent agent.
Disclaimer
Information and insights presented in this podcast are for educational purposes only. Views expressed by all speakers are their own and do not reflect those of their respective organizations.
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